Privacy Policy

Welcome to the Geoffs club; please read the following policies to learn more about g club policies to enhance your shopping experience with us. These terms describe how Geoff's club processes your data and information you provide to us during your purchase or any interaction with the website. When you make any purchase from our store, we collect some personal information you give us, such as your name, email, contact & mailing address, and the buying and selling process.
We have the right to change our privacy policy at any time, and it is your responsibility to check regularly before ordering for a better shopping experience. 

What information/data G club collects from users

 

Personal data, or personal information, means any information about an individual from which that person can be identified. We collect the data that includes the first name (first name, last name), delivery address, email address, telephone numbers); also internet protocol (IP) address, access times, any websites you linked from, pages you visit, the links you use, the ad banners and other content you view, your login data, browser type, and version, information about your device, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Email marketing (if subscribed): We collect your emails to send promotional content about our store, deals, what's new or promotional content, new products, and other updates. (if subscribed)

Information you give us about others

You may give us information about other people such as your friends and family or any name and address required ordering information on your behalf. We may use that information to proceed with your order. In order to maintain your records, we keep the log.

How we use the information we collect:

  • Fulfilling orders and requests for products, services, or information
  • Payment address; Processing refunds, returns, and exchanges (returns will be sent on the same account used for ordering)
  • Tracking and confirming online orders (History maintenance)
  • Delivering address (subject to order processing)
  • Marketing and advertising products and services(if subscribed)
  • Conducting research and analysis(user tracking)
  • Preventing and identifying fraud and other illegal activity

Payments and security

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After the completion of your purchase, transaction information is deleted.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

How we use your personal data

We will use your personal data or information when it's required, such as reporting or any fraudulent activity or under certain conditions by law. We only collect, keep, use or share your information for genuine business purposes in our legitimate interests when you've approved us to do so or when we're legally obliged to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • In limited circumstances, we may request your consent to process your personal data.

Legal Basis

We have described different bases that we rely on and provided examples of the processing. We use your data for Legitimate Interest that means our business's interest in managing business enables us to give you the best services and the safest and secure experience. We make sure, consider & balance any potential impact on you and your rights before processing your personal data for our legitimate interests. 
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). 
We process your personal data for compliance with a legal obligation that we are subject to. For example, if you buy a product that is an age-restricted item. 
If you provide us with consent and have clearly told us that you will allow us to use your data. In some cases, we will ask whether you would like us to process your personal data. For example, when an item is out of stock or not released, you can pre-order, and provide your email address to notify you when the out-of-stock item becomes available.
If you do not want us to process any of the personal data we have listed as being processed for legitimate interests, you have the right to object. For more information, see the section below relating to your rights. Please note that if you object, we may still continue to process your personal data in certain circumstances.

Where our website hosted

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that lets us sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your information on a secure server behind a firewall.

How is your personal data collected?

We use different methods to collect data, including:

Direct interactions: You may give us your Identity, phone, email, visiting the store. This includes personal data you provide when you:

  • Create an account on our website
  • Purchase our products or services from us
  • Enter a competition, promotion, or survey
  • Interact with us on social media
  • Give us feedback or contact us

Automatic interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions. We collect general data by using cookies, server logs, and other similar technologies. We also automatically receive your computer's internet (IP) address. Please see our cookies (click here) at Geoffs Club.

Purposes for which we will use your personal data

We have set out below, in a table format, complete of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we rely on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

To register you as a new customer (or set up an account on the website) and maintain such records.
Type of data
(a) Identity
(b) Contact

When we communicate with you about any enquiry or order by any method (including telephone, email or live chat) or when you engage with us on social mediaType of data

(a) Identity
(b) Contact
(c) Financial Data
(d)Transaction Data
(e) Profile
(f) Marketing and Communications
(g) Technical

Lawful basis for processing including basis of legitimate interest
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to analyse any customer interactions)

Type of data
(a) Identity
(b) Contact
(c) Transaction
(d) Marketing and Communications
(e) Technical data

To administer and protect our business and our websites (including troubleshooting, testing, data analysis, testing, system maintenance, support, reporting, hosting of data, research, and risk management)
Type of data
(a) Identity
(b) Contact
(c) Technical

To make suggestions and recommendations to you about goods or services (Marketing communications) that may be of interest to you on the website (or elsewhere on the internet, including on social media platforms) or (if you have previously purchased from us) by email, SMS, telephone, social media or post
Type of data
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

Type of data
(a) Identity
(b) Contact
(c) Technical

To contact you where you have asked us to include: (a) to notify you when an out of stock item becomes available by email, SMS, or call to discuss alternative (b) information about new product releases (c) if you are not a customer and have registered to receive marketing communications
Type of data
(a) Identity
(b) Contact
(c) Marketing and Communications

How we protect your information.

We use a variety of security measures to ensure the privacy of your information. 
You also can do your part to help protect the information you provide to us. Create a strong password. And do not share your password with anyone. We would never contact you and ask for your password — ever.

Your choices.
You may at any time:   

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why
  • To do any of these, let us know by one of these methods:   
  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under "contact us" below

Please note: Even if removed, disabled, or anonymize your account and make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the store.

How we share your information.

We do not share your personal information for any consideration except any violation or anti-law base activity. We share your information only in the ways we mentioned below. 
We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages
  • Providing customer care and technical support, including servicing products
  • Fulfilling subscription services
  • Conducting research and analysis
  • Detecting fraud and other illegal activity

Sometimes we may be share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, or another legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect 
Geoffs club, our customers, or others. We want to ensure your shopping experience with Geoff's club with more than five stars.

Interest based advertising

We use your browsing history and personal information to display interest-based advertising that is relevant to you. We place interest-based advertisements on our website as well as other third-party sites. The browsing history we use is collected by us. We may also share your anonymous browsing history from our website and personal information with third parties to provide relevant ads. They may combine this information with assumptions based on the other websites you have visited in order to tailor ads to you. If you would like to know more about how we use and share your information.

Protecting children's privacy.

We do not collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will quickly delete that information. 

Social media features

We allow to interact and share using social media through features such as a "thumbs up" button, "share this" button. Social media features can be hosted by a third party or hosted directly on our website. 
Social media features collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. 

Privacy Policy updates

We may update our Privacy Policy as we and our customers grow and change. Subscribe newsletter and we will notify you by email (sent to the email address specified in your account).

Location information

We may collect your location to search for one and to display better listing. We may use your information to determine which content, information, and notices may be required on your location by law.
If you do not want us to collect specific location information, you may modify the location services on your mobile device's settings but adjusting these settings does not completely exclude the ability to develop location information about your device.

Reviews and other content you provide.

We offer publicly accessible blogs. Be aware who accesses these areas may read, collect, and use the information you provide.

When we will contact you

We may contact you by email shortly after your purchase to discuss your delivery and make sure that it all goes smoothly for you. Please note, if you submit information in relation to your order but there is an error or delay in processing, we may use the details you've submitted to contact you to complete your order.
We may also contact you if you have asked us to notify you when an out of stock item becomes available. Should you wish to review our products or services, we may contact you after leaving the review.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. 
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.