Promotions Explained

We're committed to giving you the best price for your item, but if you're looking for something extra back, here's some help on how to claim promotions.

  • Discount codes

    We sometimes offer discount codes which can be applied either to your total order, or a specific item. These may be codes which you see messaged across our site, or they may be unique to you, for example when registering for My Account.

    Simply add that code at the checkout to apply your discount automatically, and you'll see the saving in your order summary.

  • Cashback

    You’ll often see cashback promotions on our site; either for a specific brand, or as ao cashback offers which run across a wider range of products. If a product is eligible we'll make it clear in your search results and on the product page. We’ll also include a link to let you know how to claim when you complete your order.

    These offers will need to be claimed within a specified time after placing your order.

    If you’re eligible for ao cashback, we’ll include a claim form within your invoice email. You’ll need to submit that form within 14 days to claim your cash back, and you’ll receive your payment within 28 days.

  • Additional offers

    You'll often see free gift, trade-in, cashback and extended warranty promotions which are offered by the appliance manufacturers. If a product is eligible for one of these offers, we'll make it clear in your search results and on the product page.

    These offers will need to be claimed within a specified time from the date of your order, so check the terms and conditions for that offer – we’ll include a link when we confirm your order.


Where do I enter my discount code?

The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as it can't apply it later.

You'll be able to use your £20 discount when you place an order for an item of £299 or above. Please note this offer applies to orders for individual items over £299, not a total order value of £299. Simply enter your code in the basket and your discount will be applied automatically.

Yes, if it's a discount code that you've seen on our website. Please let our friendly customer advisors know that you have seen a discount code so that they can add this to your basket. If it is a unique discount code that you've received via an email, then it will need to be redeemed online as it isn’t valid for orders placed over the phone.

No. Sorry, only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.

No. Sorry, all deliveries to Northern Ireland cost £15 and are not included in any delivery promotions.